MOST FREQUENTLY ASKED QUESTIONS

1. How can I benefit from "skip your payment" Referral Program?

As an existing CCM Finance customer, you can submit your family members or friends as a referral to our affiliated dealership group and earn unlimited rewards when they complete their vehicle purchase by clicking here. Each completed sale entitles you to a reward equal to your biweekly regular payment, applied to your loan, unlimited times!*

Yes, you can ride for free by submitting only two succesful referrals a month.

* Other Restrictions May Apply. Please consult your account manager for more details after submission of your referral.

2. I want to make a payment. What payment methods do you offer?

Please click here to review for a list of available payment methods.

2a. How can I sign up for AutoPay?

Please click here to watch a brief explainer that guides you through the steps.

3. Are you reporting to Credit Bureaus?

Yes. CCM Finance now reports to Experian and Equifax every thirty days. Our agreement with Equifax ensures all payment activity is reported. We report on time payments, late payments over 30 days and all information related to the closing of an account (due to repossession, payoff, etc.)

4. Can I pay with a credit card that does not belong to me?

A 3rd party can make a payment on your loan by submitting a 3rd Party Payment Authorization request here. Form must be filled out by the cardholder and a copy of cardholder's DL or ID must be submitted along with the request. Once request is received, a member of Customer Service team will reach out for further verification and process the payment.

5. What is CPI? How can I be enrolled in CPI Program? How much will I pay for CPI?

CPI (Collateral Protection Insurance) provides our borrowers with coverage against physical damage to their vehicle. As soon as the first CPI payment has been made, the borrower’s vehicle is covered against accident damage, theft, and acts of nature. CPI does not cover vehicle maintenance and normal wear and tear A borrower may switch to CPI at any time during the loan term by calling (800) 619-3986 and ask for the price to be paid and is always free at any time by providing valid comprehensive and collision insurance.

6. My car was impounded, can you help me?

If your vehicle has been impounded and you can’t afford to recover your vehicle from impound, please be sure to call CCM Finance at (800) 619-3986 to provide necessary information. CCM Finance doesn’t want to lose the lien on the vehicle. We can send a third party vendor to recover the unit from them and you can call us and pay us back within a timely manner to reinstate your vehicle.

7. Can I trade-in my car for another one?

If you already have a vehicle financed by CCM Finance, you can trade it in for another one as long as you meet the following requirements.

1. You have had your vehicle for at least a few years (the exact length requirements vary by contract and vehicle. Submit the form here to reach out to us and see if your vehicle is eligible for trade-in.)
2. You have paid your car loan down to $5,000 or less.
3. You must not be upside-down on your car loan (i.e., you cannot owe more than the car is worth).

8. I am going through a financial hardship. Can you help me?

We are sorry that you are experiencing a financial hardship. Please visit here and complete the form if you are interested in applying for our hardship assistance program.

Please complete the financial hardship application in its entirety and attach all appropriate documentation in order to be considered for CCM Finance’s financial hardship program. If the financial hardship application is incomplete, your financial request will be rejected. If there is a co-borrower on the account, the co-borrower must complete a separate financial hardship application.

9. Can I refinance my existing loan with CCM Finance?

In order to qualify for refinancing with CCM Finance, you must meet the below requirements:

-You must be current on your existing loan.
-You must be in your current vehicle for more than 24 months.
-Your vehicle must be clean and in good running condition.

DOCUMENTS NEEDED

Proof of Employment and Income
CCM Finance needs proof of income information before you can be approved for a new loan or refinance.

There are different requirements for salaried, freelance, and self-employed individuals, and each may require a different proof of income.

- Hourly/Salaried Employees: CCM Finance will require pay stubs for the last two pay periods before allowing you to refinance your car loan. If you apply at the beginning of a year, we may also request a W-2 from the previous year.

- Freelancers/Contract Employees: CCM Finance will require your most recent tax returns or most recent 3 months of bank statements.

- Self-Employed: CCM Finance will require tax returns from the last two years or most recent 3 months bank statements.

*If you need a copy of your W-2, you can always request one from your employer. Additionally, tax returns can be requested online by visiting the IRS’s website. Lastly, as a final tip, we recommend notifying CCM Finance of any additional jobs or sources of income you have. This knowledge can be beneficial for us to know and may make a difference in your application.

Proof of Residence

CCM Finance will request proof of residence when there is a discrepancy in your credit report or the address on your driver’s license doesn’t match.

Below are some simple documents you can use to prove your address to a lender.

-Utility Bills (Gas, Electric, Water, etc.)

-Bank Statement

-Mortgage Statement or Lease Agreement

-Property Tax Bill

-Homeowners or Renters Insurance Policy

Proof of Insurance

With proof of insurance, our customer’s have two options:

Full Coverage Insurance: to refinance your car loan, you’ll undoubtedly need to provide proof of your car’s full coverage insurance policy. You may provide proof of your policy with your insurance ID card. Alternatively, you may use a declarations page from your insurance company.

CPI Insurance (Collateral Protection Insurance): if you do not have full coverage insurance, we offer CPI in-house, and it covers only the financed or refinanced vehicle. If you choose to get CPI from us, you must still purchase “liability insurance” to be street legal.

If you meet the above requirements, please fill out a credit application here to begin the application process for refinancing your vehicle.

10. How can I remove a co-borrower from my loan?

We can help you remove a co-borrower from your car loan. For this process to take place, the following requirements must be met:

-Your co-borrower will need to agree and sign a consent form at one of our locations.

-CCM Finance will get a new title and registration that reflects the removal of the co-borrower. There will be a cost for this process.

-A new application will need to be completed to see if you qualify for the loan without a co-borrower.

Fill out the secure application here to see if you qualify to stay on the loan without a co-borrower.

11. How can I get help with vehicle repair expenses?

When you face a major mechanical breakdown with your CCM Financed vehicle, CCM Finance may help you finance the cost of your vehicle repair. You must meet the below requirements to apply for finance:

You must choose to get your vehicle serviced/fixed at one of our preferred mechanic shops in our network

You must be current on your loan payments.

If you need financial assistance, please fill out the form here to schedule an appointment and bring your vehicle in for a repair estimate.

12. How can I start a CPI (Collateral Protection Insurance) claim?

If you have signed up for Collateral Protection Insurance with CCM Finance and need to submit an accident related claim, please click here and fill out our online form with your incident information. The estimated processing time will be 10-14 business days. The more information you provide on the CPI Claim form, the faster service you will get.

If you have any questions or need further assistance with your claim, please call (800) 619-3986.

13. My car has been repossessed. What are my options?

If your vehicle has been repossessed, please be sure to call CCM Finance at (800) 619-3986 option 4, to discuss reinstatement eligibility and to schedule an appointment to pick up any personal belongings. Please have the keys to the vehicle to retrieve personal belongings.

Your vehicle will be stored at one of our impound locations for 72 hours. After this time, the vehicle may be transported to another impound location, including a location outside of the city, State the vehicle was repossessed.

*Reinstatement/Retrieval of personal property is subject to fees.

14. How can I submit my bankruptcy documents?

To submit your bankruptcy documents for a review, please fill out the form here.